Excellent Customer Service is what we aim for at Olhausen Gamerooms and Outdoors®. Here are some of the feedback from our happy customers:
North Gower Street
Hollywood, CA 90038
The cast and crew of Extreme Makeover: Home Edition would like to thank you for your generous contribution to the Wofford home. Your hard work made our finished product bigger and better than we could have ever imagined. Thanks for working by our side to make this show a huge success.
With much appreciation,
The Team at Extreme Makeover
South Voss Road
Dear Willie and Brian Olhausen,
On behalf of Roger Clemens, I would like to thank you for going above and beyond in delivering the billiard table to him in Palm Springs. Roger and friends really enjoyed being able to relax and play some pool! We wish you the best!
The Roger Clemens Foundation
Dear Olhausen,I recently ordered one of your pool tables for my family. When I shopped around and compared different pool tables and prices, I came back to Olhausen because of your exceptional sales staff. I was so impressed with their knowledge and belief in the quality of your product. Your staff was so friendly and they worked hard to help me find a table I loved at a price I could afford.
If anyone I know is in the market for a pool table, I will highly recommend they come see you.
Bonsall, CATo Olhausen:
We recently purchased our new billiards table from your store in Kearny Mesa. Right from the start, your staff took the time to educate us about pool tables in general and your tables specifically. We quickly began to understand that your tables were exactly what we were looking for. Your team was very courteous and professional.
Your installation crew was equally as impressive. They called to set up a delivery and install date when they said they would. They delivered the right table we ordered. They were at our home when they said they would be and finished their very professional installation in the time they said they would complete it in. And after all that, your staff called at the end of the day as a follow-up to see if all was completed to my satisfaction.
I am in a service industry and know how important knowledge, presentation and follow-up is when providing a product and service to the public. Your sales and installation team did a marvelous job. When my friends and family ask where I got my table, “Olhausen” is what they’ll hear. Thank you again.
To the Olhausen Staff:We’ve owned our Olhausen pool for almost two months now and have waited too long to write this letter.
Your company is excellent. From sales to service, the experience we had with your company was as good as it gets. It’s nice to know that we can buy a quality product from an outstanding organization so close to home.
The Hester Family
Chula Vista, CAI recently purchased an Olhausen pool table from your store and wanted to comment on my experience.
When I first entered your store, I had spent a considerable amount of time researching various makes of pool tables and had visited many of the stores that sold them in the San Diego area. I was certain that I would eventually buy my first pool table, but still uncertain about which one or how much to spend.
I was met by one of your salespersons. He quickly gained my trust with his knowledgeable and direct answers to my many questions. It was obvious that he was very proud of the Olhausen name and let his product sell itself. By the time I left your store, I was convinced that I would soon buy one of your tables, and within the next few days I did.
When the table was delivered, I was also impressed by your technicians who set it up in a professional and timely manner.
As for the table, the quality, appearance and playability of it exceeds my expectations.
You manage an outstanding establishment and employ quality people. I will unhesitatingly recommend your store to anyone I know who might be considering a pool table.
Sandpiper Ct West
Palm Desert, CAThanks so much for your courteous customer assistance.
What impressed me most was your after-the-sale service. We had a problem with our cue stand—no fault of yours—and called to explain. You had a new one shipped and the other one picked up immediately.
We have assembled our new cue stand and it is perfect. My only complaint is the new cue stick you sold my wife is too good. I haven’t won a game since she brought it home.
Thanks ever so much,
Dean & Cindy Pieper
North Brand Boulevard
Glendale, CADear Butch,
Many thanks for all the courtesies you extended to me in the recent purchase of my pool table. You certainly
exhibited a great deal of patience and understanding with me and I want you to know that it is sincerely appreciated.
The table was delivered right on time and your son and his co-worker were very thorough, careful and courteous. They are a compliment to you.
Sheldon S. Baker, Esq
Cotati, CADear Donny and Butch,
The tables were shipped with promptness and attention to detail. They went together without a hitch. Every part fit perfectly; every hole lined up. For half the tables, we needed no wedges: they were level. The table plays like a dream with those Accu-Fast cushions.
Certainly some competitor’s tables would have taken twice as long or more to deliver; some of the parts would have been the wrong size, finish or who knows what, and the callbacks would have been numerous.
With all the color options, playability and ‘Swiss watch’ type assembly on your tables combined with a price that is considerably lower than any table of this quality, I can’t imagine buying any other table.
La Mesa, CAI am so enthused to write this letter to compliment one of your employees named Willie.
I purchased one of your billiard tables about two years ago. Recently, I arranged to have the table moved to my new residence. I notice a few minor spots on the felt; so, even though the material was otherwise like new, I added an order to have it redone. I was advised that the plum color was not in stock. It was recommended that I consider the eggplant color if I wanted it done now since it was similar to plum.
I called the job site and spoke with Willie, telling him that I would like to meet with him at the new location just prior to installing the felt so that I could make a decision on the color change. He cheerfully informed me that he determined that since the felt was in excellent condition, he could reverse it and spare me the cost of installing new felt.
I was so pleasantly surprised that I had to drive out to the house just to shake his hand and thank him personally.
After introducing myself to him at the site, I told him I wanted to write a complimentary letter and could I have his last name to reference. When he told me it was Olhausen, I felt a warm feeling of vicarious joy thinking that this must be every father’s dream come true…to have a son with such high moral values and maturity of judgment to know that, in business, the foregoing of short-term profit by not ‘selling’ the customer something he doesn’t need supports the business profits long term like the Rock of Gibraltar.
Al Assad, Jr.
N. Collins Street
Richardson, TXDear Donnie,
I want to tell you about a recent billiard room installation I did. Typically, the billiard rooms we install are ‘the other brand’ but the last two we’ve done were Olhausen tables.
What a breath of fresh air! You can’t imagine how nice it is to complete the job one day ahead of schedule instead of 1-1/2 days behind schedule. Or, have to plan
an extra day just because of anticipated problems.
I’ve never worked on a better-built table or had a smoother experience. Basically, everything went perfect. It’s true: you are the best in billiards.